Know Before You Go

My Name Is Florence AUDIENCE FAQ

Your performance takes place at the Music Theater at the Ordway in downtown St. Paul.

First time operagoer? Click here.

PARKING

If you purchased a parking pass (as a subscriber for the season, or specifically for your performance), remember to bring it with you to the show! You’ll be required to scan the provided QR code to park at and exit the Lawson Ramp; please allow sufficient time for entrance and exit. If you have purchased pre-paid parking to the Lawson Ramp, please remember that each pass is valid for one performance only.

Accessibility notice: There are accessible drop off locations on Washington St. and at the corner of 5th Street and Washington.

OPERA INSIGHTS 

One Hour Before Performance
Ordway Center for the Performing Arts, Target Atrium Mezzanine Lobby

Enjoy a free, fun and informative half-hour session before the performance which includes an overview of the characters and music, historical and cultural context for the opera, and highlights to watch for during the show.

ARTISTS UP CLOSE

Immediately following each performance
Ordway Center for the Performing Arts, Target Atrium
Mezzanine Lobby 

Enjoy casual conversation with the artists of My Name is Florence. Learn first hand about the lives of opera singers. This complimentary event lasts approximately 30 minutes. Seating is first come, first served.

TICKETS

HOW TO USE AND ACCESS TICKETS

In addition to physical tickets, mobile tickets are also available. If you forgot your tickets at home or simply want to skip the line follow the directions below: 

FROM YOUR MOBILE DEVICE: 

Open your Prepare For You Performance email and click the “View Tickets” button.  Sign into your MN Opera account, if you are not already logged in. Present the barcode and tickets will be scanned directly from your mobile device.

FROM YOUR EMAIL:

If you have chosen to have your tickets sent by email, open your email on your mobile device and locate your mobile tickets sent from [email protected], subject line “Your MN Opera Tickets. The tickets are in the body of the email and will be scanned directly from email on your mobile device.

GET TICKETS

Want to invite your friends? Purchase more tickets here.

If you are unable to access your mobile tickets, please come by the box office at the Ordway, or call Patron Services for assistance at 612-333-6669, M–F from 10am–5pm, or email [email protected].

EXCHANGES 

We want to make sure you have a great seat when you’re available to attend. With tickets going fast, don’t wait to exchange if you need to attend on a different date. Log into your account to exchange your tickets. 

Subscriber exchanges are fee-free—it’s one of the benefits of being a MN Opera subscriber. Individual ticket exchanges are subject to a $5 fee per ticket. Not yet a subscriber? Learn more about Opera Subscriptions

HEALTH AND SAFETY 

Masks are not required at the Ordway, but are welcomed and encouraged. Proof of COVID-19 vaccination or negative COVID tests are no longer required.  

We still ask that audience members stay home if they are sick or exposed to COVID-19.  

We will continue to evaluate the environment, as well as the latest guidance from the Centers for Disease Control and the Minnesota Department of Health, and will adjust or update our safety policies accordingly. Please do not hesitate to reach out to us at [email protected] with any questions or concerns. 

A Special Note About Safety

Minnesota Opera’s mission is to connect people in the pursuit of an empathetic, equitable, and joyful life, advancing the art and experience of opera. Working to ensure that our artists, staff, and patrons have access to this experience is of utmost importance. We are in communication with the staff at the Ordway Center for the Performing Arts [JG1] regarding the safety protocols in place to best serve our community when they visit the Ordway for a MN Opera production.

As with every performance, the theater and portions of the lobby are considered private spaces, and only valid ticketholders and authorized personnel are permitted within these spaces. If you have any questions or concerns, please contact Patron Services at 612.333.6669.

RUNTIME 

1 hour and 20 minutes with no intermission

LATE SEATING 

Latecomers will be seated approximately 15 minutes into the opera.

UNDERSTAND EVERY WORD 

Sung in English with English captions projected above the stage.

SHARED VALUES OF PARTICIPATION

MN Opera is dedicated to creating a safe and inclusive environment across all our performances and programs. We expect you, our patrons and participants, to contribute to our mutually respectful and welcoming opera community.

PERFUME AND SCENTS

We ask that you refrain from wearing perfumes, colognes, or lotions with strong aromas out of respect to those with allergies or other sensitivities.

 

STILL NEED HELP? 

Contact Patron Services for assistance at 612-333-6669, M–F from 10am–5pm, or email [email protected]. Enjoy the opera! 

 

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