Frequently Asked Questions

From how to buy tickets, where to park, what to wear and when to clap, we hope this page answers your questions about opera-going. If not, please call Minnesota Opera Patron Services M–F, 10am–5pm at 612-333-6669 and we’ll be happy to help!

• TICKETS: Get Patron Service hours, exchange policies, discount information and instructions for how to purchase tickets online.

• PARKING & DIRECTIONS: Learn how to get to Ordway, where to park and how to purchase convenient prepaid parking.

• DONATE & GET INVOLVED: Find out how to give, volunteer and get involved.

• ORDWAY: Find out about our venue’s amenities, policies, emergencies and lost-and-found information.

Ticketing Policy

WHAT ARE THE PATRON SERVICE HOURS? 

  • Summer Hours: M–Th 10am–5pm, F 10am-12pm
  • Weekday Performances: Phones are open until curtain. 
  • Weekend Performances: Phones open at 2pm for evening performances and at 10:30am for matinee performances. 

Minnesota Opera staff will be available at the performance venue Patron Services office 90 minutes prior to curtain. 

  

HOW CAN I PURCHASE OPERA TICKETS? 

Individual tickets and subscriptions are available by phone, in person, or online. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept all major credit cards. (Visa, Mastercard, Discover and American Express). 

 

HOW TO USE MOBILE TICKETS

In addition to physical tickets, mobile tickets are also available. If you forgot your tickets at home or simply want to skip the line, log in to your  Account to view your upcoming events and access your tickets.

Otherwise you may have received an email with your mobile tickets from [email protected] with the subject line, “Your MN Opera Tickets”.

Mobile tickets can only be scanned directly off a mobile device.

CAN I PURCHASE AN OPERA GIFT CERTIFICATE? 

Yes. Minnesota Opera gift certificates are available by phone. Gift certificates may be used toward payment for single tickets, subscriptions, and creative development classes. 

 

WHAT ARE THE DIFFERENT SEATING AREAS? 

For  detailed seating charts and descriptions of seating areas, please visit our online seating chart. 

 

ARE DISCOUNTED TICKETS AVAILABLE? 

We have expanded our discount program for young opera-goers 20 years old and under. Purchase tickets in advance or rush tickets on performance days – No ID required. For more information, visit our Youth Pricing page. 

Groups of 10 or more save up to 50% off regular ticket prices. For more information, visit our Group Tickets page. 

 

ARE LAST MINUTE TICKETS AVAILABLE? 

Subject to availability, we offer a general public rush in person 90 minutes prior to curtain. Any remaining seat will be available at 50% off the regular ticket price. We accept cash, checks and all major credit cards. We do not accept gift certificates or discount coupons during rush. 

On performance days, youth rush tickets are available at the performance venue’s Patron Services office beginning 90 minutes prior to curtain. Any remaining seat for that day’s performance will be available for $10, plus a $3 facility fee. 

 

WHAT IS THE EXCHANGE, OR CANCELLATION POLICY? 

If you are unable to attend a performance, you can request to donate the value of your ticket, bank your tickets, or exchange your ticket for another performance.

We accept return requests up to 1 hour prior to performance. Call Patron Services or  log in to your Account to manage your tickets and submit a return request online. 

 

DONATE YOUR TICKET 

  • Return your ticket for a tax-deductible donation up until curtain call. We will send a tax receipt to you acknowledging the value of the ticket, minus any applicable fees. 

 

EXCHANGE YOUR TICKET 

  • Subscribers exchange for free. Non-subscriber exchanges will incur a $5.00 per ticket exchange fee. 
  • If you exchange into a higher priced seating location or performance, you will be charged the difference at the time of the exchange. Additional restrictions may apply.
  • Tickets must remain in their opera season. Cross season exchange requests will not be honored.

 

BANK YOUR TICKET 

  • Place the value of your ticket on your account for future purchases, minus any applicable fees. 
  • On account funds may not transfer between seasons. 

 

WHAT IF I LOSE MY TICKET? 

Call the Minnesota Opera Patron Services to replace tickets free of charge. If you forget your ticket on the way to the theater, simply stop by the venue’s Patron Services office and we will reprint your ticket. 

  

HOW DO I GET MY TICKETS FROM WILL CALL? 

Tickets held at Will Call are available to pick up 90 minutes prior to curtain at the performance  venue’s Patron Services office. 

  

WHAT SERVICES DO YOU PROVIDE FOR PATRONS WITH DISABILITIES? 

For patrons with disabilities, wheelchair-accessible seats are available. Audio description will be available for select performances. Please call 612-333-6669 for details and indicate any special needs when ordering tickets. At Ordway, accessible restrooms and other facilities are available, as well as Braille or large-print programs and infrared listening systems. For more information, please visit our Accessibility Services page.

Donate

HOW DO I GIVE?

To make a donation, please call 612-342-9567 or visit our online donation page

Parking & Directions

WHERE DOES MN OPERA PERFORM?

All operas are performed either at the Ordway, in downtown St. Paul across from Rice Park or the Luminary Arts Center, in downtown Minneapolis. The Ordway is located at 345 Washington Street, St. Paul, MN 55102 and the Luminary Arts Center is located at 700 North First Street, Minneapolis, MN, 55401. For more information, visit our Parking and Directions page.

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