FAQ

From how to buy tickets, where to park, what to wear and when to clap, we hope this page answers your questions about opera-going. If not, please call Minnesota Opera Patron Services at 612-333-6669, M-F: 10am-5pm and we’ll be happy to help!

 

• TICKETS: Get Ticket Office hours, exchange policies, discount information and instructions for how to purchase tickets online.

AUTO-RENEWAL: Information about subscriptions, auto-renewal, how to enroll, and more.

• PARKING & DIRECTIONS: Learn how to get to Ordway, where to park and how to purchase convenient prepaid parking.

• DONATE & GET INVOLVED: Find out how to give, volunteer and get involved.

• ORDWAY: Find out about our venue’s amenities, policies, emergencies and lost-and-found information.

 

Ticketing Policy

What are the Ticket Office hours?

  • December Hours: M-Th: 10am-5pm, F: 10am-2pm
  • Weekday Performances: Phones are open until curtain.
  • Weekend Performances: Phones open at 2pm for evening performances and at 10:30am for matinee performances.

Minnesota Opera staff will be available at the Ordway’s Box Office 90 minutes prior to curtain.

 

How can I purchase opera tickets?

Individual tickets and 3-, 4- or 5-opera subscriptions are available by phone, in person or online.

  • By phone: 612-333-6669
  • In person: Minnesota Opera Patron Services, 620 North First Street, Minneapolis, MN 55401
  • Online: Click here to buy online

 

What forms of payment do you accept?

We accept all major credit cards. (Visa, Mastercard, Discover and American Express). You can also pay with cash or check in person at the Minnesota Opera Patron Services desk.

 

What is the refund, exchange, or cancellation policy?

All sales are final with no refunds. Any ticket may be returned for a tax deductible donation up until curtain by calling the Minnesota Opera Patron Services. We will send a tax receipt to you acknowledging the value of the ticket, minus any applicable fees.

Single tickets are non-exchangeable. Only subscribers may make exchanges for a different performance or opera up to 1 hour prior to curtain by calling Minnesota Opera Patron Services. Exchanges are subject to availability. Visit our Subscriber Benefits page for more information.

 

What if I lose my ticket?

Call the Minnesota Opera Patron Services to replace tickets free of charge. If you forget your ticket on the way to the theater, simply stop by the Ordway Box Office and we will reprint your ticket.

 

Are last minute tickets available?

Subject to availability, we offer a general public rush at Ordway, 90 minutes prior to curtain. Any remaining seat will be available at 50% off the regular ticket price. We accept cash, checks and all major credit cards. We do not accept gift certificates or discount coupons during rush.

Student rush tickets are available on performance days at the Ordway beginning 90 minutes prior to curtain. Any remaining seats for that day’s performance will be available for $10, plus a $3 facility fee.

 

Can I purchase an opera gift certificate?

Yes. Minnesota Opera gift certificates are available by phone or in person at Minnesota Opera Patron Services. Gift certificates may be used toward payment for single tickets, season tickets or Behind the Curtain classes.

 

What are the different ticket prices and seating areas?

For single ticket pricing, detailed seating charts and descriptions of seating areas, please visit our online seating chart.

 

How do I get my tickets from Will Call?

Tickets held at Will Call are available to pick up 90 minutes prior to curtain at the Ordway Box Office.

 

Are discounted tickets available?

Students, we have expanded our program for scholars of any level, ages 16-25! For more information, visit our Student Discount page.

Senior discount is available on Thursdays and Sundays in seating areas B-F for seniors 62+. For pricing information, visit our Individual Tickets page. To purchase, call Minnesota Opera Patron Services.

Groups of 10 or more save up to 50% off regular ticket prices. For more information, visit our Group Tickets page.

 

What services do you provide for patrons with disabilities?

For patrons with disabilities, wheelchair-accessible seats are available. Audio description will be available for select performances. Please call 612-333-6669 for details and indicate any special needs when ordering tickets. At Ordway, accessible restrooms and other facilities are available, as well as Braille or large-print programs and infrared listening systems. For more information, please visit our Accessibility Services page.

Auto-Renewal Service

What are the benefits of auto-renewal?

  • Be the first to preview the next season each year
  • Easy, paperless renewal
  • Two (2) concessions vouchers to use at the Ordway any time during the season
  • One (1) Bring-a-Friend ticket per subscription in your order to invite someone new to experience opera
  • 4-month, interest-free payment plan option – with payment plan fee waived
  • All the benefits of being a full Minnesota Opera subscriber

 

How does enrollment work?

Sign up for auto-renewal before December 4, 2015 by calling the Minnesota Opera Ticket Office at 612-333-6669, M-F, 10am-5pm. You’ll be able to verify or update your subscription, plus choose whether to add on parking, libretti, Behind the Curtain tickets, or an annual donation.

 

Do I get to review my order each year before processing?

You’ll receive an email each year with a sneak preview of the upcoming season and your renewal order details before your payment is processed. If you wish to make changes to your order or opt out of this service, you may do so by the deadline provided in the email. Otherwise, your order will be processed as listed, and you don’t have to do a thing!

 

Can I make changes to my order?

You may make changes to your order for the 2016-2017 season until January 11, 2016 at 5pm. Auto-renewal orders with change requests will have priority status, seated immediately following unchanged 5-opera renewal orders.

 

When will my payment be processed?

The payment processing period for the 2016-2017 season begins January 18, 2016. If you select the easy payment plan option, your order will be divided into four equal payments and your card will be charged at intervals no less than 30 days apart. A one-time processing fee of $3 will be applied to your order. Your credit card must expire after June 2016.

 

What if I want to opt-out in the future?

After enrolling, you may opt out of the auto-renewal program until January 11, 2016 at 5pm. Simply call the Ticket Office at 612-333-6669, M-F, 10am-5pm. Opting out of the auto-renewal service will not release your seats or cancel your subscription. If you choose to opt out of this service, we will resume mailing paper renewal invoices to you each season.

Who is eligible to enroll in auto-renewal?

Auto-renewal service is available for full-season subscribers only at this time. An email address is required and payments must be made via credit card for this service. If you are unsure whether you are eligible, please call the Minnesota Opera Ticket Office at 612-333-6669, M-F, 10am-5pm.

 

Donate

How do I give?

To make a donation, please call 612-342-9567 or visit our online donation page.

 

Why should I donate to the opera?

Support from our generous donors is vital to the success of the Minnesota Opera. Each year charitable gifts:

  • Make a five-production season possible
  • Help provide education programs reaching more than 10,000 Minnesota youth
  • Bring sets and staging into the 21st century through state-of-the-art production techniques
  • Prepare talented young singers for professional opera careers
  • Support new opera works such as Wuthering Heights and the world premiere of Silent Night

 

How can I get involved?

Tempo – Tempo is a membership program for both new and seasoned opera-goers ages 21-39. Your $50 membership includes exciting benefits to help you get acquainted with the Minnesota Opera.

BRAVO! Volunteer corps assistance is utilized in virtually every department of the company. Some activities occur on a regular basis, and others, such as special events and conferences, vary from year to year. Volunteers may choose to help out with one project or commit to a full season of service.

 

Parking & Directions

Where does Minnesota Opera perform?

All operas are performed at Ordway, in downtown St. Paul across from Rice Park. The Ordway is located at 345 Washington Street, St. Paul, MN 55102. For more information, visit our Parking and Directions page.

 

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